1. Executive Overview and Geographic Coverage

This Shipping Policy details rules, timeframes, and operational procedures for order dispatch and physical distribution managed by Muravenostix. Our commercial distribution operations function exclusively within geographical limits of Australia. We do not dispatch, transfer, or deliver products to overseas destinations or international territories. All fulfilment workflows described herein strictly adhere to statutory requirements governed under Australian Consumer Law, outlined in Schedule 2 of Competition and Consumer Act 2010 (Cth), as well as relevant trade standards set by Australian regulatory authorities.

2. Applicable Target Market and Regional Limitations

p Muravenostix caters exclusively to buyers located within Australian residential and commercial addresses. Overseas individuals attempting to place orders acknowledge that fulfilment services remain strictly limited to valid postal regions within Australia. Orders containing delivery destinations outside Australian postal zones will not be accepted or processed by our fulfilment system.

3. Complete Fulfilment Timeline

We maintain a simple fulfilment timeline spanning between 2 to 4 business days from exact time an order is placed on our digital platform. To provide complete transparency for buyers, our internal workflow is divided into two operational phases:

  • Order Packaging Phase: We allocate 1 business day for order review, product assessment, item packaging, and handover to courier representatives.
  • Transit Phase: Once handed over to courier carriers, transit across Australian distribution channels requires an additional 1 to 3 business days, depending on destination proximity.

All delivery timeframes refer strictly to standard working days, running Monday through Friday, excluding national and state public holidays across Australia.

4. Cash on Delivery and Pricing Framework

Muravenostix operates under an exclusive Cash on Delivery payment structure for all domestic orders across Australia.

  • Payment Collection: Full payment collection occurs directly at customer specified doorstep upon package handover by delivery representatives.
  • Payment Methods: Customers pay total order amount in cash directly to courier agent upon parcel arrival.
  • Zero Hidden Costs: There are no added shipping charges, surprise levies, or hidden handling expenses associated with your order. Final sum displayed during order confirmation reflects exact total amount due at delivery.

5. Order Processing and Order Cancellation Protocol

Customer cancellation requests are subject to specific operational rules based on parcel location:

  • Pre-Dispatch Cancellations: Customers retain authority to cancel an order prior to parcel dispatch while item remains inside our facility during 1 business day packaging phase. Cancellation requests must be sent directly to contact@muravenostix.com.
  • Post-Dispatch Policy: Once an order is transferred to logistics personnel for its 1 to 3 business day transit phase, cancellation can no longer occur, and delivery must proceed to completion at designated address.

6. Courier Handover and Address Accuracy Requirements

Customers bear full responsibility for providing complete, accurate delivery coordinates, including recipient names, physical street addresses, and accurate Australian postcodes during order submission.

  • Incomplete Addresses: If delivery fails due to incomplete address details provided by buyer, our customer support team will attempt direct contact via email to resolve shipping details.
  • Delivery Attempts: Courier partners conduct doorstep deliveries during standard business hours. Recipients must be available to complete cash payment upon parcel arrival.

7. Order Tracking and Delivery Updates

Upon completion of internal 1 business day packaging phase, Muravenostix sends a dispatch confirmation message to buyer registered email address. This communication confirms parcel handover to logistics carriers and provides relevant transit details, allowing customers to anticipate package arrival within remaining 1 to 3 business day transit window.

8. Damaged, Defective, or Incorrect Deliveries

If a package arrives with physical damage sustained during transportation or contains incorrect merchandise, customers receive full resolution under Australian Consumer Law provisions.

  • Notification: Report damaged or incorrect packages within 30 days of receipt by emailing contact@muravenostix.com.
  • Free Return Pickup: Muravenostix arranges complimentary reverse parcel pickup from customer location at zero cost.
  • Resolution: Following 24-hour warehouse inspection, Muravenostix sends an identical replacement or issues a bank transfer refund within 5 to 6 business days if replacement inventory is unavailable.

9. Customer Assistance and Operating Schedule

Our customer support team is available to address shipping inquiries, delivery updates, or address clarifications during regular business hours:

  • Support Email: contact@muravenostix.com
  • Operating Days: Monday through Friday (excluding public holidays)
  • Operating Hours: 9:00 AM to 5:00 PM AEST