This Return and Refund Policy detail the standards, procedures, and conditions governing product returns, order cancellations, and reimbursements for purchases made on our online storefront. Muravenostix operates exclusively within Australia. All transactions, order processing, and customer resolutions are governed by Australian Consumer Law as set out under Schedule 2 of the Competition and Consumer Act 2010 (Cth).
1. Operating Territory
Muravenostix provides products and fulfilment services exclusively within the geographical limits of Australia. We do not accept, process, or ship orders to addresses outside Australian postal boundaries. Overseas individuals attempting to place orders acknowledge that fulfilment is restricted strictly to Australian residential and commercial addresses.
2. Return Period and Window
We offer a 30-day return policy for eligible items. This 30-day period begins on the exact calendar day your package is delivered to your designated address by our courier service. Return notifications submitted after this 30-day timeframe has elapsed are ineligible for processing under standard store operations.
3. Eligible Return Criteria
To qualify for a return and subsequent resolution, items must meet specific physical conditions upon delivery:
- Transit Damage: Items that arrive with physical breakage, surface fractures, structural flaws, or damage sustained during transportation.
- Incorrect Product Delivery: Items received that differ completely from the product specifications selected during order placement.
4. Exclusion of Change of Mind Returns
Muravenostix does not accept returns, arrange item exchanges, or issue reimbursements if a customer experiences a change of mind, alternate preference, or revised interest after placing an order. We encourage all buyers to cautiously review item details, sizes, and specifications prior to finalizing purchase selections.
5. Return Shipping and Restocking Fees
- Zero Restocking Fees: We do not charge restocking, administrative, or processing fees on eligible returns.
- Complimentary Return Collection: If your item arrives damaged or incorrect, contact us at contact@muravenostix.com to initiate a return. Our team will schedule a reverse pickup from your address entirely at our expense. You will incur zero shipping charges for returning eligible damaged or incorrect merchandise.
6. Assessment and Inspection Workflow
When returned merchandise arrives at our facility, our team conducts a thorough physical inspection within 24 hours to evaluate the item's condition.
- Replacements: If our review confirms physical damage or incorrect delivery, we will dispatch an identical replacement item to your address at no added charge.
- Refund Eligibility: If the item cannot be repaired and replacement inventory is unavailable, a full refund will be finalized.
7. Refund Disbursement and Timelines
Because Muravenostix operates on an exclusive Cash on Delivery (COD) basis, our platform does not store customer banking details during initial order checkout.
- Detail Collection: Upon refund approval, our customer support team will contact you via email to request valid Australian bank account details (BSB and account number) for electronic transfer.
- Processing Duration: Once we receive your bank details, we initiate an electronic bank transfer. Refunded funds typically take between 5 to 6 business days to reflect in your account, depending on your banking provider's processing schedules.
8. Order Cancellation Policy
- Pre-Dispatch Cancellations: You may cancel an order while the item remains in our physical fulfilment facility during our standard 1 business day packaging window.
- Post-Dispatch Policy: Once an item is dispatched and handed over to our courier partners for its 1 to 3 business day transit phase, cancellation is no longer possible, and delivery must proceed to completion.
9. Statutory Consumer Rights
Nothing in this Return and Refund Policy excludes, restricts, or modifies any consumer rights or statutory assures provided under the Australian Consumer Law (Competition and Consumer Act 2010 Cth). If goods fail to meet statutory assurances regarding acceptable quality or accurate description, you remain entitled to legal solutions provided by law.
10. Customer Service Contact
If you have questions, require order updates, or need to report a damaged or incorrect delivery, our support team is available during standard business hours:
Company Name: Muravenostix
Support Email:: contact@muravenostix.com
Operating Schedule: Monday through Friday, 9:00 AM to 5:00 PM AEST (excluding public holidays)
Physical Address: Alliance Business Park, Unit 9/53 Gateway Blvd, Epping VIC 3076, Australia
Phone Number: +61-455-552-212