Frequently Asked Questions

Muravenostix offers decorative items including wall art, vases, planters, table lamps and home decor designed to complement Australian interiors beautifully.

We currently deliver exclusively within Australia and do not process or fulfil orders for international addresses or overseas destinations whatsoever.

No. The displayed order total includes packaging, handling and delivery costs, ensuring complete pricing transparency with no unexpected additional fees.

Orders may be cancelled before dispatch begins. Once shipped, cancellations are unavailable because parcels have already entered courier transit.

Orders generally arrive within 2 to 4 business days, including one business day for packaging and courier preparation before dispatch.

No. Our processing and delivery schedules operate during standard business days, excluding weekends and recognised Australian public holidays throughout annually.

Please provide accurate address details. Incorrect information may delay delivery while our support team contacts you for clarification.

Yes. Someone should be available to receive the parcel and complete the Cash on Delivery payment when the courier arrives.

Eligible items can be returned within 30 days if delivered damaged or if an incorrect product was received.

No. Returns, exchanges and refunds are unavailable for change of mind or personal preference after placing your completed order.

Refunds are transferred electronically and typically appear within 5 to 6 business days after your banking details are received.

No. Eligible returns never incur restocking, processing or administrative fees, ensuring a straightforward resolution experience for every qualifying customer.

Yes. Our collections complement living rooms, bedrooms, dining areas, hallways, home offices and other thoughtfully styled indoor spaces.

Consider your room's colours, furniture, available space and decorating style to select pieces that naturally enhance your interior design.

Absolutely. Thoughtfully selected decor creates visual interest, adds personality and transforms ordinary spaces into welcoming, beautifully styled environments with ease.

Slight colour variations may occur because monitor settings, lighting conditions and photography can influence how product colours appear online.

You can contact our customer support team by emailing contact@muravenostix.com during standard Australian business hours for prompt assistance.

Our support team operates Monday through Friday between 9:00 AM and 5:00 PM AEST, excluding public holidays.

Yes. Every purchase remains protected under Australian Consumer Law, alongside the policies and procedures outlined by Muravenostix.

Muravenostix combines thoughtfully designed decorative collections, transparent policies, quick Australian delivery and dedicated customer support for an enjoyable shopping experience.